Frequently Asked Questions

FAQ

Shipping

How much does shipping cost?

Shipping to the U.S. for orders under 1lb are only $3.75, orders over 1lb are a flat $6. Any order over $150 ships for free!

95% of the time we ship out orders within 1 business day. Occasionally we have delays getting products from artisans. We will usually note this on the product page as a "backordered" item. The amount of shipping time varies on location, but the average total shipping time is 4-5 business days.

Do you ship to Canada?

Yes! We use USPS to calculate rates at checkout. For larger orders, sending us an email at support@vineworks.gives will allow us to offer faster/cheaper rates through FedEx.

Do you ship internationally?

Yes! Shipping to Canada, Australia, Mexico, New Zealand and the United Kingdom is calculated automatically at checkout through either USPS or DHL (customers choice). For all other international countries, email us at support@vineworks.gives and we can get you a custom shipping quote.

How long does three-day shipping take?

Most three-day (expedited shipping) orders may actually be delivered in one or two days; however, our three-day shipping is based on three business days for orders placed by 2pm (i.e. orders placed at 3pm on a Friday MAY not be delivered until the following Wednesday). If our shipping carriers don't get the package to you in time, simply contact us, and we will refund the expedited shipping fee.

Sales & Discounts

Can I use two coupon codes for the same order?

Unfortunately, no. Our system only supports one coupon code per order. If you are looking to order wholesale, send us an email at support@vineworks.gives and we can get you discounted pricing for your fundraiser or boutique.

Can I use a coupon code on a sale item?

Unless otherwise specified, coupon codes are good off non-sale, non-bundle items. We do this in order to continue to pay our artisans a fair wage and make sure that we promote development in nations of poverty. Some coupon codes are good on the entire marketplace while others apply to specific collections or items.

Artisan Production

Who made my item?

While some of our items have the name of the artisan on them, others are produced by groups of artisans, and the name of the specific person isn't included with the item. One thing to know for sure, however, is that each purchase is providing a job for a person in a developing country!

How much do you pay artisans?

Because we work in many different countries with many different artisan groups the wages vary. Two things that we mandate are that artisans have a sustainable and livable income and that their wage is significantly higher than what they would usually make (usually two-five times the market wage).

Can you work with my artisan group?

Definitely! Vineworks offers a lot of different options for introducing artisan produced goods to the U.S. market. Simply send us an email at support@vineworks.gives and we would love to start the conversation.

Charity

Why don't you just give money to developing countries?

At Vineworks, we don't believe in just providing charity to countries in poverty. It just simply doesn't work. Individuals in these countries depend on hand outs for their everyday needs instead of creating a brighter future. Vineworks wants to be a part of the brighter future providing jobs for artisans in developing countries, paying them a fair wage up front for their work. We believe there is dignity in work and meaningful consistent work transforms lives and communities

Returns

Do you offer returns?

Yes. We have a 30-day return policy for all items sold online unless otherwise noted. For defective items, Vineworks will cover all costs associated with giving you a replacement item. If it simply doesn't fit your needs you are also welcome to return the item within 30 days as long as you pay return shipping and the product is still in NEW, UNUSED condition. Vineworks reserves the right to deduct original shipping costs from the refund amount.

How do I return an item?

Send us an email at support@vineworks.gives and we will get you all the needed information.

Contact support

Your Email*
Your Name
Order Number
Message*