If you are not 100% satisfied with your purchase, we want to make it right! Please email us at firstname.lastname@example.org
You can return a product within 30 days from the date of purchase as long as it is in the condition you received it in. Some sale/closeout items are final sale no returns accepted. These items will be clearly labeled in the description.
In the case of a product defect or other issue with your order we will gladly exchange or replace the item at no additional cost to you. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, Vineworks reserves the right to deduct the original shipping cost from the refund amount.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To initiate a return request, please email us at email@example.com with your order number.